Terms & Conditions

Thank you for visiting and shopping at RUBY REID. Following are the terms and conditions that constitute our Policies. We are here to assist.

When you spend $130 or more Ruby Reid will ship your order to you free within Australia. When your order is less than $130, we will ship your order for a flat rate of $9.95 within Australia.

New Zealand… $15.95 flat rate delivery.

International… $39.95 flat rate delivery.

*You may need to pay import duty or sales tax within your own country.

Ruby Reid will not be responsible for damaged or lost sent items in transit. However; we will assist in working on a solution. Please call us to organize the return of damage goods or to report that a parcel has not arrived within a reasonable time.

Guarantee

If for whatever reason Ruby Reid is unable to send out your goods as above, we will notify you as soon as possible. You will have the option of waiting a little longer whilst we re-order your item or you can choose to receive a full refund.

Returns

At Ruby Reid we offer a 14 day returns time frame. Conditions apply*

*conditions include but not limited to …the garments must not be worn or washed, labels must be still attached as per when purchased. Returned items must reach Ruby Reid on or before the 14th day of receiving them. (Limited exceptions may apply to international customers.) Ruby Reid will not be responsible for lost or damaged returned items.

Return Conditions

We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 7 days upon receiving the items to initiate the return process if you are not satisfied with your order.

1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.

2. Package your items carefully and send them to Ruby Reid, 30 Hobart St, Umina Beach NSW Australia 2257. It is beneficial to have tracking.

3. We will process the return or exchange as soon as we receive your package. Ruby Reid will not be responsible for any lost or damaged items returned by the customer.

4. If you receive a refund, you will receive a confirmation email. Ruby Reid cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to rubyreid.com.au This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.

5. The following items cannot be returned or exchanged: swimwear, lingerie and accessories.

6. Returned items must be in unused condition within the original packaging. We do not accept returned items that’s worn, damaged, washed, ironed or altered in any way. Labels must be still attached as per when purchased. Items must reach Ruby Reid on or before the 14th day of receiving them. (Limited exceptions may apply to international customers.)

7. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.

8. Ruby Reid will not be responsible for shipping cost for any returns and the costs of the returned packages are non-refundable.

Faulty items

Please contact Ruby Reid customer service at rubyreid.com.au to let us know and we will either arrange a replacement or a refund for this item at our discretion.

Security and privacy

Ruby Reid is steadfast in keeping your particulars private and secure. We do not sell, swap, send or pass on any of your details at any time to anyone. If you subscribe you will receive updates and information from Ruby Reid only.

Customer credit card details are never stored on the web server in any format. All customer account passwords are never stored as plain-text.

Pricing

Our prices are in Australian dollars (AUD) and include GST (Goods and services tax).

Ruby Reid aims to provide value for money quality items to all our beautiful customers and we pride ourselves on the affordability in a competitive market place.

Use of our images:

Any images on the Ruby Reid website cannot be used without written permission in any original or in any edited form.