Terms & Conditions

When you spend $130 or more Ruby Reid will express post your order to you free.When your order is less than $130, we will express post your order for a flat rate of $9.95, conditions apply*. Within Australia Ruby Reid uses the Australia Post Express Service.

Delivery Calculator

Check delivery times for your region using “From Ettalong Beach, NSW 2256”

“Check Delivery” button (https://auspost.com.au/parcels-mail/calculate-postage-delivery-times)

Orders that are received before 12:30pm EST (Eastern Standard Time) on a business day are sent the same day. You should receive your parcel within 2 working days within Australia – maybe sooner if you live in NSW, maybe a longer if you live in a remote area.

We aim to use the fastest possible delivery mode if you are outside The Australia Post Express Post Service network. http://auspost.com.au/business/express-post-network-nsw-act.html

Ruby Reid will be responsible for damaged or lost sent items in transit. Please call us to organise the return of damage goods or to report that a parcel has not arrived within a reasonable time.

  • New Zealand… $15.95 flat rate delivery. 3 to 7 business days. Conditions apply*
  • International… $35 flat rate delivery. You may need to pay import duty or sales tax within your own country. Conditions apply*

GST

No Australian Goods and Services Tax is charged on Internationally sent items.

Guarantee

If for whatever reason Ruby Reid is unable to send out your goods as above, we will notify you as soon as possible. You will have the option of waiting a little longer whilst we re-order your item or you can choose to receive a full refund.

Returns

At Ruby Reid we offer a 14 day returns time frame. Conditions apply*

*conditions include but not limited to …the garments must not be worn or washed, labels must be still attached as per when purchased. Returned items must reach Ruby Reid on or before the 14th day of receiving them. (Limited exceptions may apply to international customers.) Ruby Reid will not be responsible for lost or damaged returned items.

Return Conditions

We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 7 days upon receiving the items to initiate the return process if you are not satisfied with your order.

1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.

2. Package your items carefully and send them out through your local post office to ensure they can arrive safely. Priority post is best for tracking.

3. We will process the return or exchange as soon as we receive your package. Ruby Reid will not be responsible for any lost or damaged items returned by the customer.

4. If you receive a refund, you will receive a confirmation email. Ruby Reid cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Rubyreid.com.au This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.

5. The following items cannot be returned or exchanged: swimwear, lingerie and accessories.

6. Returned items must be in unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

7. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.

8. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.

Faulty items

Please contact Ruby Reid customer service at rubyreid.com.au to let us know and we will either arrange a replacement or a refund for this item at our discretion.

Security and privacy

Ruby Reid is steadfast in keeping your particulars private and secure. We do not sell, swap, send or pass on any of your details at any time to anyone. If you subscribe you will receive updates and information from Ruby Reid only.

Customer credit card details are never stored on the web server in any format. All customer account passwords are never stored as plain-text.

Pricing

Our prices are in Australian dollars (AUD) and include GST (Goods and services tax).

Ruby Reid aims to provide value for money quality items to all our beautiful customers and we pride ourselves on the affordability in a competitive market place.